Coalition officers — 2020
Co-Chairs are elected for two-year terms. Treasurer, Secretary and Executive Director are one-year terms.
John T. Sargent is director, Special Investigation Unit (SIU), at MetLife. Sargent was named to this position in October 2004. He is responsible for fraud prevention, detection and investigation. He oversees this function for auto, home dental, disability and longterm care. Sargent joined MetLife in December 1995 as a manager within the SIU. In addition to his role in managing the company's fraud prevention program, he was instrumental in developing fraud-detection technology that has increased the program's efficiency.
Before joining MetLife, Sargent held varied SIU positions with other insurers and began his professional career as a police officer in Massachusetts. Sargent also serves on the board of the New York Alliance Against Insurance Fraud; sits on the board of governors for the Insurance Fraud Bureau of Massachusetts; is an advisor to the CEO of the National Insurance Crime Bureau, and is a past board member of the Insurance Committee for Arson Control. He has spoken at numerous national conferences on the topic of insurance fraud. He also was recognized by the Massachusetts fraud bureau for outstanding and invaluable contributions to the fight against insurance fraud.
A richly diverse insurance career path prepared Tom Donahue to become Executive Director of the Pennsylvania Insurance Fraud Prevention Authority in 2014.
IFPA has expanded its public-outreach efforts under his leadership. The state agency developed a new awareness campaign titled “See How They Lie.”
The campaign uses real-life cases to educate consumers about the life-changing costs of committing fraud. The campaign received a “Best of Show” at the Service Industry Awards for creativity — and another award for integrated marketing. The IFPA also has expanded social media and digital advertising to build consumer awareness of fraud.
Insurers also can conveniently refer fraud cases to the state insurance department using NICB’s fraud-reporting system. The greater efficiency allows more cases to be investigated, faster.
Donahue began as a property-casualty claims adjuster with R.M.G. Investigations in Philadelphia in 1992. He soon was promoted to senior claims representative.
Donahue next rose to senior claims representative at Nationwide Mutual. He shifted into anti-fraud work for AAA Mid-Atlantic Insurance Group, finishing there as manager of anti-fraud operations in Pennsylvania.
Unitrin Direct Auto Insurance next sought out Donahue, where he rose to national SIU manager. Kemper Service Group then beckoned. Donahue became the insurer’s eastern regional SIU manager before assuming staff leadership at the IFPA.
Donahue is a member of the Pennsylvania Auto Crime Investigators Association. He’s also a designated Fraud Claim Law Specialist, and Certified Insurance Fraud Investigator.
A 1987 graduate of Saint Joseph’s University in Philadelphia, he lives with his wife Terri and their three children in Swarthmore, Pa. Donahue also serves on the Ridley Township Board of Commissioners.
Heidi Krumenauer is a corporate planning consultant at American Family Insurance. She has held numerous leadership roles during her 24-year career with the insurer. She now oversees the aligning of divisional operations with enterprise strategies. She also was SIU director for four years. She increased the SIU’s internal and industry-wide visibility, reduced operating costs and greatly expanded fraud investigations by increasing case referrals.
Krumenauer spent her first 17 years in American Family's government affairs and compliance department. She was the political action director. She spearheaded American Family’s PAC and grassroots efforts, and was the company’s campaign finance expert.
She also has led business technology, divisional business planning, customer experience, and a high-profile effort to help the insurer operate at peak efficiency. These experiences make Krumenauer a valuable member of the Coalition’s executive committee. She has led several sub-committees in organizational planning.
Krumenauer also has written 13 books and chapters for 17 others. She has written more than 1,200 newspaper and magazine articles as well.
Bill Newton is Deputy Director of the Florida Consumer Action Network, where he has served since 1987. Bill works on wide-ranging consumer issues including insurance, utilities, healthcare and environment.
FCAN educates consumers and lobbies the Florida legislature. FCAN is affiliated with the Consumer Federation of America and Fair Share Alliance.
Bill’s extensive work on insurance issues includes fraud … homeowner … life … and auto. He also was a funded consumer advocate for the NAIC for 3 years. And Bill has testified to the Florida legislature on insurance issues, and has worked with successive Florida Insurance Consumer Advocates.
He has been widely quoted on insurance issues in news outlets such as U.S. News & World Report, Scientific American, National Public Radio, Insurance Journal, Nerd Wallet and many others.
Bill has been a member of the Coalition’s board and Executive Committee since 2004.
Among Bill’s many other positions: NAIC (Funded Consumer Representative 2004-2008) … Consumer Federation of America (Board member and chair, Insurance Policy Subcommittee) … Progress Florida (Advisory Board) … Home Foreclosure Task Force (appointed by Gov. Charlie Crist).
2020 Executive Committee
Public interest members
James Brown — Center for Consumer Affairs, Univ. of Wisconsin — Milwaukee
Bill Newton — Florida Consumer Action Network
Michelle Rafeld — National Association of Insurance Commissioners
Tom Donahue — Pennsylvania Insurance Fraud Prevention Authority
Heidi Krumenauer — American Family
Dave Rioux — Erie Insurance
John Sargent — MetLife
Ken Jones — Travelers
Dennis Jay, Executive Director, emeritus
Dallas Barnes — IASIU
Joe Wehrle — National Insurance Crime Bureau