Coalition officers — 2017
Co-Chairs are elected for two-year terms. Treasurer, Secretary and Executive Director are one-year terms.
John T. Sargent is director, Special Investigation Unit (SIU), at MetLife. Sargent was named to this position in October 2004. He is responsible for fraud prevention, detection and investigation. He oversees this function for auto, home dental, disability and longterm care. Sargent joined MetLife in December 1995 as a manager within the SIU. In addition to his role in managing the company's fraud prevention program, he was instrumental in developing fraud-detection technology that has increased the program's efficiency.
Before joining MetLife, Sargent held varied SIU positions with other insurers and began his professional career as a police officer in Massachusetts. Sargent also serves on the board of the New York Alliance Against Insurance Fraud; sits on the board of governors for the Insurance Fraud Bureau of Massachusetts; is an advisor to the CEO of the National Insurance Crime Bureau, and is a past board member of the Insurance Committee for Arson Control. He has spoken at numerous national conferences on the topic of insurance fraud. He also was recognized by the Massachusetts fraud bureau for outstanding and invaluable contributions to the fight against insurance fraud.
Dominic Dugo is Chief Deputy of the San Diego County DA’s office, and is one of California’s most-influential fraud fighters. He oversees the DA’s insurance fraud, economic fraud and victim witness efforts.
Prior, Dugo was chief of the office’s insurance-fraud division. He spearheaded county-wide fraud investigations and prosecutions.
Dugo has developed a national reputation as an insurance-fraud authority. He also oversees effective public-outreach efforts warning residents about the high price of insurance fraud. His ads on TV, radio, the internet and in busses are fixtures throughout the county — in multiple languages.
Workers compensation schemes have declined county-wide in recent years as a measurable result of the outreach campaign. Dugo also has earned millions of dollars in grants. The funding has helped the DA’s office better prosecute insurance scams in auto, workers comp and healthcare.
He also has prosecuted a wide range of insurance fraud schemes spanning workers compensation, auto insurance, healthcare/disability and life insurance fraud for 24 years. Dugo created San Diego’s first task forces targeting workers-compensation premium fraud (1996), and medical and legal insurance schemes (2005).
Widely published, Dugo covered the DA’s workers compensation outreach campaign in the Journal of Insurance Fraud in America.
He also is a sought-after lecturer and instructor — nationally, regionally and in San Diego County — and has received several awards.
Dugo received his JD from DePaul University with honors, and undergrad degree from DePaul (highest honors). He also was a Illinois state finalist for a Rhodes Scholarship.
Heidi Krumenauer is a corporate planning consultant at American Family Insurance. She has held numerous leadership roles during her 24-year career with the insurer. She now oversees the aligning of divisional operations with enterprise strategies. She also was SIU director for four years. She increased the SIU’s internal and industry-wide visibility, reduced operating costs and greatly expanded fraud investigations by increasing case referrals.
Krumenauer spent her first 17 years in American Family's government affairs and compliance department. She was the political action director. She spearheaded American Family’s PAC and grassroots efforts, and was the company’s campaign finance expert.
She also has led business technology, divisional business planning, customer experience, and a high-profile effort to help the insurer operate at peak efficiency. These experiences make Krumenauer a valuable member of the Coalition’s executive committee. She has led several sub-committees in organizational planning.
Krumenauer also has written 13 books and chapters for 17 others. She has written more than 1,200 newspaper and magazine articles as well.
A richly diverse insurance career path prepared Tom Donahue to become Executive Director of the Pennsylvania Insurance Fraud Prevention Authority in 2014.
IFPA has expanded its public-outreach efforts under his leadership. The state agency developed a new awareness campaign titled “See How They Lie.”
The campaign uses real-life cases to educate consumers about the life-changing costs of committing fraud. The campaign received a “Best of Show” at the Service Industry Awards for creativity — and another award for integrated marketing. The IFPA also has expanded social media and digital advertising to build consumer awareness of fraud.
Insurers also can conveniently refer fraud cases to the state insurance department using NICB’s fraud-reporting system. The greater efficiency allows more cases to be investigated, faster.
Donahue began as a property-casualty claims adjuster with R.M.G. Investigations in Philadelphia in 1992. He soon was promoted to senior claims representative.
Donahue next rose to senior claims representative at Nationwide Mutual. He shifted into anti-fraud work for AAA Mid-Atlantic Insurance Group, finishing there as manager of anti-fraud operations in Pennsylvania.
Unitrin Direct Auto Insurance next sought out Donahue, where he rose to national SIU manager. Kemper Service Group then beckoned. Donahue became the insurer’s eastern regional SIU manager before assuming staff leadership at the IFPA.
Donahue is a member of the Pennsylvania Auto Crime Investigators Association. He’s also a designated Fraud Claim Law Specialist, and Certified Insurance Fraud Investigator.
A 1987 graduate of Saint Joseph’s University in Philadelphia, he lives with his wife Terri and their three children in Swarthmore, Pa. Donahue also serves on the Ridley Township Board of Commissioners.
2017 Executive Committee
Public interest members
James Brown — Center for Consumer Affairs, Univ. of Wisconsin — Milwaukee
Jennifer West — Consumer Institute
Bill Newton — Florida Consumer Action Network
Tom Donahue — Pennsylvania Insurance Fraud Prevention Authority
Dominic Dugo — San Diego County District Attorney's Office
Heidi Krumenauer — American Family
Dave Rioux — Erie Insurance
Carmen Russo — John Hancock
John Sargent — MetLife
Lynne Brady — Nationwide Insurance
Ken Jones — Travelers
Dennis Jay, Executive Director, ex-officio
Frank Sztuk, immediate past co-chair — Hanover Insurance
Joe Werhle — National Insurance Crime Bureau
Wade Wickre — IASIU
Peter Foley — American Insurance Association
Don Rounds — Consumer Federation of the Southeast